OH, he asked me if I was familiar with computers, what experience did I have. Stupid me I thought he was asking how detailed he had to be with his instructions. He told me I had been hacked that may be true and had over 65, foreign addresses using umpteen space that was slowing my computer.
I may be stupid but I wasn't born yesterday. I declined but got his contact information: X I got the feeling I was being set up by a scam using the HP forum support.. Otherwise, this is not acceptable behavior from HP Support and I am glad I have the opportunity to report it. I was able to clean up my computer with the help of SuperAntiSpyware program using adwcleaner program developed by Malewarebytes. Don't know if you will follow up but I feel somewhat better.
BTW, I am pleased with my Officejet Forum hp. HP Support Forums Join the conversation! Thank you! To reply to this message, please log in the community. Thank you for your participation in the HP Support Forum. We're glad you're here. Didn't find what you were looking for?
Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. See your browser's documentation for specific instructions. HP Customer Support. Select your model.
How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? The process for uninstalling software in Windows 7 is explained in this document. Follow the steps provided to remove unwanted software from your Windows 7 computer.
Removing software with the Uninstall a program feature in Windows 7 To remove programs and software components in Windows 7 from your computer hard disk drive, follow these steps:. Click Start , and then click Control Panel.
Under Programs , click Uninstall a program. Figure : Uninstall or change a program. Read and respond to any messages that might open while the software is being removed from your computer. Removing software not listed in the Uninstall a program window in Windows 7 If the program you want to uninstall is not listed in the Uninstall a Program window, use the Turning a Windows feature on or off option on the left side of the Programs window.
Click Start , then click Control Panel. Click Programs , and then click Turn Windows features on or off. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. Figure : Windows Features. To turn a Windows feature on, select the checkbox next to it, and then click OK. This can occur if there is a document that is still stuck in the print queue, so we need to take a couple more steps.
Step Right-click on Print Spooler , then click the Stop option. Leave this window open for now. Step Click the Start button at the bottom-left corner of the screen, then click Computer in the column at the right side of the window. Step Click Continue and provide Administrator access to confirm that you want to delete these files.
Step Return to the Services window that we left open in Step 14, scroll to Print Spooler , right-click it, then click Start. Step Return to the Devices and Printers window that we left open all the way back in Step 5.
Step Repeat Step 6 — Step 11 to delete the printer driver. The error telling you that it was in use should now be gone. If you are still unable to delete the printer driver, then restart your computer, and repeat steps one more time. If the driver is deleting but the driver package remains, then there may be another user on your computer that has the printer installed on their profile. You will also need to delete the printer and the driver for those users as well. It is a wireless black and white laser printer that is fast, easy to use, and affordable.
Check it out here. Matthew Burleigh has been writing tech tutorials since
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