Check back for more information. Fios static IP address customers business customers will be assigned an IPv6 address in selected locations. To access an IPv6-only website, you will need an IPv6 compatible router. If your router does not support IPv6, you can purchase an IPv6 compatible Fios router on our e- commerce site. No, your ability to access the internet will not change as a result of this Fios network upgrade. All the content that is currently available to you via IPv4 will continue to be available.
If you attempt to connect to an IPv6-only website with your Verizon service today, you will receive an error message in your browser indicating that a communication error has occurred and you are unable to route to the host. No, Verizon is not out of IPv4 addresses and we will be able to continue to provide IPv4 functionality and static IP business customers addresses.
Yes, you can visit a third-party site to check your full IPv6 connectivity. Request Quote Order Now. Connection Issues. Experiencing Slow Speeds? If you think you are experiencing less than expected speeds with Verizon Fios Quantumsm Internet, please first check your speeds using the Broadband Speed Test You can use the Fios Speed Optimizer tool to maximize your web experience. Other factors that can limit speeds on wireless devices are: Distance from the Broadband Home Router BHR The limitation of your wireless device Devices like tablets have limitations The presence of microwave ovens and baby monitors Infrastructure in the home If your expected speeds are 50 Mbps or higher, then you may want to consider upgrading your broadband home router to the Unplug my router Wait 1 minute.
Plug your router back in. Attempt to connect to the Internet. Check your computer for viruses, spyware or a full hard-drive. You may think you have a connection issue, but your computer performance may be impacted by spyware, viruses or a full hard-drive. Use the virus protection software available from Verizon Internet Security Suite to remove viruses or spyware from your computer or remove programs from your computer.
Your Internet usage could be at capacity. If you are streaming several videos simultaneously, for example, it could cause your connection to slow down. Move your modem or wireless networking router away from these obstructions. Learn more about devices that cause intermittent loss of connection.
Simply follow the steps below:. Step 1 Start the download by clicking the download button. Step 5 The optimizer will check and reconfigure your computer settings for optimal performance. FiOS Network Extender. Before installing your wireless network, you should consider: Using the same operating system on all the computers connected to your network.
Placing your wireless router or gateway at least 10 feet from cordless phones or microwaves to avoid potential interference. Positioning your wireless router or gateway away from heat sources, moisture, excessive dust, or extreme cold.
The wireless router is generally able to go through two or three walls before it loses connectivity. Positioning the devices connected to your network so the signals will go straight through a wall rather than at an angle. If the signal hits a wall at an angle, the signal appears much larger and decreases its strength. Keeping the number of walls and ceilings between your router and the other devices on your network to a minimum.
Placing the wireless router or gateway near a window if you want to access the network outside. Keeping the wireless router or gateway away from any large metal objects, because they may adversely impact signal quality and speed. Cordless phones and other electronic devices are the most common cause of intermittent Internet connectivity issues. Cordless phone systems running at 2.
If you are experiencing intermittent connectivity issues, you may need to replace your cordless phone with one that runs at a different frequency. Large metal objects and electrical equipment such as televisions, home entertainment electronics, and microwaves can also cause interference. Try to keep your modem and wireless home networking router away from these sources of electronic interference.
Check with your neighbor. You may both be running wireless networks at the same frequency. The solution may be as easy as changing the channel of your wireless router. Physical obstructions such as walls, floors, home entertainment electronics, appliances, and furniture can cause interference if the wireless signals have to pass through them. Move your modem or wireless home networking router to another location so it isn't in the line-of-sight of these potential interference factors.
See Also: Fix a connection issue. Yes: Go to step 2. No, I haven't verified if either device is receiving power: It's a good idea to check both the BBU and ONT to ensure they are in working order before proceeding with the steps on this page.
If you suspect your phone issue is due to a power outage, go to Checking the BBU for power. Otherwise, verify ONT is getting power. Is there currently severe weather in your location or is there a loud hum on the line?
Yes: Although the lines are grounded, do not attempt to open the ONT or test the lines during rain, thunderstorms, or other hazardous weather conditions. Contact Verizon. No: Go to step 3. Use a flat-head screwdriver and open the cover of the ONT. Remove the wire from the phone jack. Yes: The problem appears to be an issue with the phone line and not your equipment.
Visit the Verizon Repair page for assistance. No: Go to Step 5. Upon completing your troubleshooting procedure, screw the cover back on the ONT. Have you had a power outage in the last eight hours? Yes: Your BBU provides up to 8 hours of power to your phone service. Check the red battery status indicator light on the BBU. If the red battery light is on, go to step 2. No: Go to Step 3. Landlord permission is also required if you do not own the property. Generally, installation involves either aerial or underground work, and depends on how previous utilities were delivered to your home.
You typically do not need to be present for this part of installation. Next the technician will connect your computer to the Fios equipment in your home as well as guide you through the Fios software installation, account setup, and activation on your primary computer. Note: If you live in an apartment complex or condominium, Fios equipment may be installed in a central equipment room that you may not be able to access.
Connecting your computer The Verizon Technician will run data wiring from the ONT to your router and, if necessary, install an Ethernet jack. Then the technician will connect your computer to your router.
Note : If you need new wiring installed inside of your walls, consider hiring a contractor prior to your Fios installation. Software installation and account setup Your Verizon Technician will guide you through the Fios software installation and activate Fios on your primary computer. Additional computers can be configured by the technician for an extra fee.
Once all work is completed, the technician will verify that your Fios service is working and that you can access the Internet. System requirements are a list of the minimum hardware and software resources your computer needs to work with Verizon Fios Internet Service.
Please verify your minimum system requirements below to determine if your computer will work with Verizon Fios Internet Service. Please verify your minimum system requirements here.
Verizon FiOS Internet Service uses state-of-the-art fiber optic technology to deliver broadband Internet access to your home.
When you access the Internet, a fiber optic cable carries the laser-generated pulses of light to transmit the data signal to your home. Once the signal has arrived, an Optical Network Terminal ONT converts it to an electrical signal that is understood by your computer.
Your ONT takes all converted incoming information and delivers it to your router via an Ethernet cable. After the signal has passed through your firewall, the Ethernet cable carries the signal to the Network Interface Card plugged into your computer. Verizon provides and installs the equipment needed for your Fios internet connection. This equipment includes:. The Optical Network Terminal ONT translates the pulses of light that carry the data over the fiber optic cable into electric signals that are recognized by your computer.
Provides the access point to the Internet and includes a firewall that helps to protect your computer from unauthorized access by hackers. To ensure a fast and trouble-free installation, review the Get Ready checklist prior to your installation day. When you send an email or other data over the Internet, the electrical signal from your computer is converted back to light signals by the ONT and transmitted to the recipient over the fiber optic cable.
This allows for the remarkably fast transfer of information. The FiOS Speed Test has determined that your computer has not been optimized to provide maximum performance. Determines if updates to your system settings are necessary Optimize your settings if needed Select the FiOS speed package you have, and follow the prompts. Restores your default settings if needed. Coverage map. Network awards. Global coverage. Get more. Verizon Up.
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Community Forums. Home support overview. Fios Internet. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Offer details. Check availability. Speeds at 1. Verizon Double Play - No annual contract. Rate may increase after first year. Price applies to base monthly Internet rate excludes taxes, surcharges and optional services.
Service availability and actual speeds vary. High Speed Internet service will be provisioned based on customer locations and Verizon line qualification requirements. Most will qualify at the 1. The 3. HSI not available in all locations. Our support network offer useful tips and helpful advice on topics such as how to add computers to your home network and keep them secure.
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